We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This privacy statement outlines how personal information is handled by VetDigital and its website.

Who We Are

VetDigital is a marketing agency for small business veterinary owners.   Our website address is: https://vetdigital.com.au.

VetDigital does not collect personally identifiable information from our website visitors without their knowledge.   When you complete a contact form on our website, you voluntarily provide information that we collect from you.  VetDigital will only use your contact information for the purpose it is intended.  

We take all reasonable steps to ensure all personal information provided by you is maintained securely.  

How We Use Your Information

We collect and use your personal information to:

• Respond to your enquiry or request
• Provide you with relevant information or services
• Follow up with you as needed

We will not use or disclose your personal information for any other purpose without your consent, unless required or authorised by law.

Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers (such as LeadConnectorHQ and CRM/email marketing platforms) who assist us in our business operations
• Government authorities or law enforcement if legally required

All third parties are required to handle your personal information in accordance with the APPs and our privacy standards.

 Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage solutions and limiting access to personal data to authorised personnel only.

Some data may be stored or processed overseas if our service providers (e.g. our CRM/email marketing platforms) use international servers. Where this occurs, we take reasonable steps to ensure that your information is handled in a way that is consistent with the APPs.

Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections to your personal information if it is inaccurate, out of date, incomplete, or misleading
• Request for your personal information to be removed from our CRM and/or email marketing platforms

To make a request, please contact us using the details below. We may require you to verify your identity before acting on your request.

Marketing Communications

By submitting your details, you consent to receiving communications from us. You can opt out of marketing emails, texts or calls at any time by using the unsubscribe link provided in our email communications or by contacting us directly using the details below.

Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device when you visit our site. We may use both session cookies (which expire when you close your browser) and persistent cookies. Some cookies are set by third-party services, such as Google analytics. You can manage or disable cookies through your browser settings, but some features of our site may not work as intended without them.

Complaints

If you believe we have breached your privacy or the APPs, please contact us so we can investigate and resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available via this page, with the date of effect noted above.

 Contact Us

If you have any questions or concerns about this privacy policy or how your information is handled, please contact us:

📧 manager@vetdigital.com.au
📞 1300 75 75 22
📍 Varsity Lakes Qld Australia